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Information · Guarantee

Perfect Application Guarantee

Applying a wall sticker is simple. But we know you might hesitate the first time. So we've got you covered.

12-month guarantee · On all our stickers

What's covered

On all our stickers, for 12 months after delivery:

  • the application didn't go to plan (sticker creased, torn or badly positioned)
  • the sticker arrived damaged
  • the sticker is peeling off even though it was applied to a suitable wall

In these cases, we'll send you the same sticker again free of charge, delivery included.

How to claim

  1. Email us

    Write to info@maison-stickers-muraux.com with your order number.

  2. Attach a photo

    Attach a photo of the sticker, and of the wall if it's peeling off.

  3. Get your sticker

    We'll send you a replacement sticker.

Conditions

  • Your claim is made within 12 months of delivery.
  • The sticker was applied to a smooth, clean, dry surface: no textured render, no damp walls and no paint less than 3 weeks old.
  • One free replacement per sticker ordered.

Your statutory rights

This guarantee is in addition to your statutory rights and does not replace them: your 14-day right to cancel and your rights under the Consumer Rights Act 2015 for faulty goods.