Basket (0)
Your basket is empty
Changed your mind, picked the wrong size or fancy something else? Here's how it works.
Who pays for the return? If you've simply changed your mind, return postage is paid by you. It's entirely on us if the item is faulty, not as described, or if we've made a mistake.
1Tell us within 14 days of delivery, quoting your order number, via our contact form or at info@maison-stickers-muraux.com. You can also use the model cancellation form at the bottom of this page. No need to give a reason.
2We email you the return address. Send the item back within 14 days of the day you told us you were cancelling. Return postage is paid by you (unless the item is faulty or not as described). We recommend a tracked service, and please keep your proof of postage until you've been refunded.
3We refund you. Once your return has arrived and been checked, we refund you within 7 working days, to the payment method used for the order, and in any case no later than 14 days after we receive the goods back (or after you send us proof of postage, if that's sooner). You'll receive a confirmation email.
✓ The sticker hasn't been applied (unless it didn't stick properly when you applied it: that's not your fault, and we'll take it back)
✓ It's complete, in its original packaging and in perfect, resaleable condition
✓ You tell us within 14 days of delivery
You can handle an item as you would in a shop to check it, but we may deduct from your refund any loss in value caused by handling it more than necessary (for example, a sticker that has been applied to a wall). Personalised or made-to-measure items can't be returned unless they're faulty. After 14 days, you can still return an item that is faulty or not as described (see below).
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The 14 days start the day after your order is delivered to you (or to someone you've nominated, other than the carrier). If your order arrives in several parcels, they start the day after the last parcel is delivered.
To cancel, simply let us know before the 14 days are up, by email at info@maison-stickers-muraux.com or using the model cancellation form below (you don't have to use it). We'll then email you the return address. Please send the goods back within 14 days of telling us you're cancelling.
We'll refund everything you paid, including the cost of standard delivery to you, within 14 days of receiving the goods back (or proof that you've sent them, if sooner), using the same payment method you used for the order. You won't be charged any fee for the refund. Return postage is paid by you, unless the item is faulty or not as described.
Faulty, damaged, or a mistake on our part? Email us as soon as your order arrives: we'll send a replacement or give you a full refund, no strings attached, and we cover the full cost of the return.
Your statutory rights under the Consumer Rights Act 2015 are not affected. Goods must be as described, of satisfactory quality and fit for purpose. If they aren't, you can reject them for a full refund within 30 days of delivery (your short-term right to reject). After that, you can ask for a repair or a replacement; if that isn't possible or doesn't fix the problem, you're entitled to a price reduction or a refund. We pay the return costs for faulty or not-as-described items.
Would you prefer an exchange? Just tell us which sticker you'd like in your request. We'll send it as soon as we receive your return, subject to availability.
Returning your whole order? The delivery charge you paid when ordering is refunded, at the rate of our standard delivery. Only the return postage is paid by you. After that, how long the money takes to reach your account depends on your bank.
(Complete and return this form only if you wish to cancel the contract.)
To: Maison Stickers Muraux – LDR Ecom Group, info@maison-stickers-muraux.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
A question about your return?
info@maison-stickers-muraux.com · contact form
We reply within 24 hours, Monday to Friday.
Effective from 10 March 2026 · LDR Ecom Group, SASU
£70.90
£34.90
£24.90
£24.90
£26.90
£23.90
£23.90
£35.90
