Privacy policy

Last updated: 10 March 2026 · LDR Ecom Group, SASU

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Maison Stickers Muraux, operated by LDR Ecom Group, SASU, registered with the Paris Trade and Companies Register (RCS) under number 101 856 813, with its registered office at 60 rue François 1er, 75008 Paris, runs this shop and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalised shopping experience (the "Services").

Maison Stickers Muraux is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with regard to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in it.

1. Personal information we collect or process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you. Personal information does not include information collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

Contact details: name, postal address, billing address, delivery address, phone number and email address.
Financial information: information about your payment method (Visa, Mastercard, American Express, Cartes Bancaires, Apple Pay, PayPal or Shop Pay), transaction details and payment confirmation. This information is processed securely by our payment providers and is never stored on our servers.
Account information: username, password, security questions, preferences and settings.
Transaction information: items you view, add to your basket, buy, return, exchange or cancel, and your past transactions.
Communications with us: information you include in your exchanges with our customer service team.
Device information: device type, browser, network connection, IP address and other unique identifiers.
Usage information: information about how you interact with the Services, including how and when you access them.

2. Sources of personal information

We may collect your personal information from the following sources:

Directly from you: when you create an account, access the Services, make a purchase or contact us.
Automatically through the Services: from your device, through cookies and similar technologies.
From our service providers: when they collect or process your information on our behalf.
From our partners or other third parties.

3. How we use your personal information

We may use your personal information for the following purposes:

Providing and improving the Services: processing your orders and payments, managing your account, arranging delivery, handling returns and exchanges, remembering your preferences and personalising your shopping experience.
Marketing and advertising: sending you promotional communications by email or text message, and showing you targeted advertising on our Services or on other websites.
Security and fraud prevention: authenticating your account, detecting and preventing fraudulent or malicious activity, and keeping our services secure.
Communicating with you: answering your requests, providing customer service and maintaining our business relationship.
Legal obligations: complying with applicable law, responding to legal proceedings and enforcing our terms and policies.

4. How we disclose your personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, including:

With Shopify and our service providers: for IT management, payment processing (Shopify Payments, PayPal, Apple Pay), data analytics, customer service, cloud storage and order delivery.
With our business and marketing partners: to send you promotional communications and targeted advertising.
At your direction or with your consent: for example to deliver products to you or through your use of social media widgets.
With our affiliates or within our group of companies.
As part of a business transaction: such as a merger, an acquisition or insolvency.
For legal reasons: to meet legal obligations or to protect our rights and those of our users.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and with third parties located in countries other than the one where you live.

To find out more about how Shopify uses your personal information and about your rights, please see Shopify's Consumer Privacy Policy.

You can also exercise your rights over data processed by Shopify through its privacy portal: privacy.shopify.com/en

6. Cookies and tracking technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse traffic and offer you personalised content.

The types of cookies we use include:

Essential cookies: needed for the website to work (basket, session, security).
Analytics cookies: to measure our audience and improve our Services.
Marketing cookies: to show you advertising tailored to your interests.

You can set your browser at any time to refuse cookies or to warn you before they are stored. Please note that some features of the website may no longer be available if you disable cookies.

7. Third-party websites and links

The Services may contain links to websites run by third parties. We recommend that you read their privacy policies. We are not responsible for the privacy or security of these third-party websites.

8. Children's data

The Services are not intended for use by children under the age of majority. We do not knowingly collect any personal information about individuals under the age of majority. If you are the parent or guardian of a child who has given us their personal information, please contact us so that we can delete it.

We are not aware of "sharing" or "selling" personal information about individuals under the age of 16.

9. Security and retention of your information

We put appropriate technical and organisational security measures in place to protect your personal information against unauthorised access, loss or disclosure. However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security.

How long we keep your personal information depends on various factors, including the need to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes or enforce our contracts and policies.

10. Your rights and choices

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as the EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and the French Data Protection Act (loi Informatique et Libertés), you have the following rights:

✓ Right of access: see the personal information we hold about you.

✓ Right to erasure: ask us to delete your personal information.

✓ Right to rectification: ask us to correct inaccurate information about you.

✓ Right to data portability: receive a copy of your data in a structured, readable format.

✓ Right to object and to restrict processing: object to the processing of your data or ask us to restrict it in certain circumstances.

✓ Withdrawing consent: where processing is based on your consent, you can withdraw it at any time.

✓ Marketing communications: unsubscribe at any time using the link included in every email.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before dealing with your request.

11. Complaints

If you would like to make a complaint about how we process your personal information, you can contact us directly or contact the relevant supervisory authority:

In the UK: the Information Commissioner's Office (ICO), ico.org.uk
In France: the Commission Nationale de l'Informatique et des Libertés (CNIL), www.cnil.fr
In the EEA: the data protection authority of your country of residence.

12. International data transfers

Your personal information may be transferred, stored and processed outside the country where you live, including in the United States, where Shopify's servers are located.

When we transfer your information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses and, for personal data from the UK, the safeguards recognised under the UK GDPR (such as UK adequacy regulations or the UK International Data Transfer Addendum).

13. Changes to this Privacy Policy

We may update this Privacy Policy at any time to reflect changes to our practices or for other operational, legal or regulatory reasons. The revised version will be published on this website with an updated "last updated" date.

14. Contact

For any question about this Privacy Policy, to exercise your rights or to make a complaint:

info@maison-stickers-muraux.com · contact form
Post: LDR Ecom Group, SASU, 60 rue François 1er, 75008 Paris, France

For the purposes of applicable data protection law (including the UK GDPR), LDR Ecom Group, SASU is the controller of your personal information.